Spa Etiquette


Kami mengharapkan Anda melakukan reservasi terlebih dahulu untuk semua jenis pelayanan, terutama antara pukul 18.00 – 01.00 dan selama akhir pekan.  Apabila Anda tidak melakukan reservasi sebelumnya, berikan toleransi waktu 30-60 menit untuk persiapan dan perjalanan ke tempat Anda.

Kontak antara Pelanggan dan Terapis

Therapist tidak diperbolehkan membuat janji/booking dengan pelanggan tanpa sepengetahuan Mobile Spa.  Untuk itu, therapist dilarang untuk menerima dan memberikan nomor telpon pribadi, Mobile Spa akan memberikan nomor telpon pelanggan/therapist hanya pada situasi tertentu.

Kami berharap Anda dapat menghargai kerja keras dan dedikasi kami untuk memberikan service yang terbaik.


Beritahu kami pada saat Anda booking, apakah Anda lebih nyaman dilayani oleh terapis wanita/pria.
Jika Anda merasa nyaman dengan terapis sebelumnya, Anda bisa meminta terapis tersebut kembali.

Selama dipijat, terapis mengharapkan Anda memberitahunya jika ingin dipijat lebih ringan atau lebih kuat lagi dan dia dengan senang hati akan menyesuaikan.  Jangan sampai Anda tidak merasa puas ataupun menahan sakit sampai sesi pemijatan selesai.   Jika ada bagian dari tubuh Anda yang sedang terluka/memar, Anda harus memberitahukan ke terapis lebih awal.

Komunikasi yang baik akan membuat pengalaman spa Anda lebih menyenangkan dan memuaskan.  Jika Anda merasa terapis bersikap yang tidak sepatutnya, Anda bisa hentikan pelayanan, dan kemudian hubungi kami.

Kondisi kesehatan

Beritahu kami pada saat booking, jika ada masalah kesehatan yang bisa mempengaruhi standar pelayanan kami.

Pilihan pakaian dalam

Umumnya, untuk wanita kami menyarankan tidak mengenakan bra agar tidak mengganggu pelayanan baik pijat, lulur dan masker. Untuk pria, Anda bisa mengenakan celana pendek atau setidaknya celana dalam.

Terapis akan menutup tubuh Anda dengan selimut dan hanya akan membuka bagian tubuh Anda yang akan dikerjakan.

Pijat Sensual

Mobile Spa adalah pelayanan spa professional. Anda tidak diperbolehkan untuk meminta/menawarkan pijat sensual ataupun sex kepada terapis.  Jika Anda melakukannya, terapis kami akan menjelaskan bahwa itu bukan bagian dari pelayanan.  Terapis akan melanjutkan pekerjaannya, kecuali jika Anda memaksa maka terapis akan menghentikan pelayanan dan meminta Anda untuk membayar penuh.


Terkadang ada hal-hal mendadak yang membuat Anda harus membatalkan reservasi.  Oleh karena itu, hubungi kami sedini mungkin. Jika setengah jam sebelum jadwal Anda tidak menghubungi kami, 50% dari tarif harus dibayarkan.

Barang bernilai

Untuk menghindari perasaan khawatir dan stress, simpanlah barang-barang bernilai Anda ditempat yang aman.

Spa adalah perawatan rutin

Tidak seharusnya Anda marah-marah pada terapis jika memang badan Anda masih terasa pegal dan tegang. Ini sama sekali bukan salah terapis, tetapi memang semua itu harus dilakukan secara kontinyu. Rasa sakit tidak akan hilang dalam sekejap. Buat janji berikutnya dengan mereka, sampai Anda merasakan ada perbedaan pada tubuh Anda.

Advance booking

We recommend you to book ahead for all treatments especially when you want service between 6pm to 1 am or during weekend.  If booking is not made previously, please tolerate 30 to 60 minutes of preparation and getting to your place.

Contact between Customer and Therapist

Please do not work directly with the therapist. We have an agreement in place which prevents therapists illegally from working with you directly. Therapists are instructed to decline any such offers.

Giving and taking phone number between customer and therapist is not allowed. We can give phone number only for urgent situation.

Please respect our hard work and dedication to superior standards in service.


Tell the spa operator whether you’d be more comfortable with a male or female therapist and request that gender when booking the appointment so there’s no confusion he/she arrives.

Also, if you have enjoyed the services of a particular therapist, feel free to request that person.

During the massage, don’t be afraid to tell your therapist if you’d like her to go deeper or to lighten her touch. It is perfectly OK, and even expected, that you will communicate your desires to your therapist. If you have any injuries or sore spots she should know about, tell her beforehand.

If at any time you feel uncomfortable during your treatment, let your therapist know. Communication between you and your therapist can make your spa experience blissful and she will appreciate your feedback. If you feel that your therapist is behaving inappropriately in any way, stop the treatment and consider speaking to the spa manager.

Health Conditions

Please advise us, upon booking your reservations of any health conditions, allergies, injuries or special circumstances that could affect your services.

Underwear is a choice

Generally, undress to your level of comfort for a massage, we advise women to at least remove their bra, since the neck, shoulders, and back are areas where clients often need extra work. Men who wear boxers may want to tuck them up so the therapist can access the upper quad and hamstring areas.

When you get onto the bed, the therapist will hold up a sheet to block her/his view while you disrobe and lay on the bed. Once on the bed, sheets will be covering you. As the therapist works on you, she/he will only reveal that body part she is working on.

Sensual Massage

Since Mobile Spa is a professional spa therapy, it is not allowed to ask for sensual massage or sex as part of a therapeutic massage. If you do, the massage therapist will explain that is not the purpose of this massage. They may continue working or (unless you persist) end the massage, and you have to pay in full.


Unexpected things do happen, and sometimes it’s impossible to keep an appointment. If you must cancel, give us as much advance notice as possible.  If you fail to inform at least one hour before the schedule, 50% of the service fee must be paid.

Mixing activities and spa

On the day of treatment, try to stay out of the sun and avoid alcoholic beverages. Try not to eat for at least an hour before a treatment.  Also don’t schedule a physically demanding work after a spa appointment. You’ve just paid all that money to relax your muscles. Why would you want to then go and tense them up again?

To make your spa treatment more enjoyable, it is recommended that you shower prior to a body treatment.

In order to avoid all worries and stress, leave all jewelry/valuables in save place and don’t let them be seen in the room.

Don’t expect miracles. You won’t permanently get rid of all your muscle tension in one massage.

What can a massage do for you? How often should you have a massage?

Massage therapy increases circulation, thus is nourishing to the entire body. Massage also promotes the release of by-products sucs lactic acid, which is one of the causes of stiff and sore muscles.

We recommend one weekly massage for health maintenance and to counteract the effects of daily stress.

Thank you for your cooperative moment with us